Shipping policy

Thank you for shopping with Sanne Stolk. As a professional supplier of stylish and practical small furniture pieces, we adhere to rigorous order fulfillment and logistics protection standards. Our team dedicates itself to precise order verification, shockproof and anti-scratch packaging for furniture goods, and reliable delivery arrangements, ensuring all items reach customers accurately, intact and in perfect usable condition within standard delivery cycles.

1. Order Processing Arrangements

All confirmed small furniture orders will undergo comprehensive quality inspection, sorting and reinforced packaging procedures within 1-3 business days after order confirmation, excluding weekends and local statutory holidays. Processing schedules may be moderately prolonged during peak sales periods with surging order volumes. We will actively notify customers immediately if any notable shipping delays occur.

2. Shipping Fees and Delivery Timeline Reference

Logistics fees for all furniture orders are calculated based on package volume, weight and cross-border shipping destinations. All specific shipping expenses will be fully displayed on the checkout page prior to payment submission, ensuring complete pricing transparency for every consumer.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery timeframes are reference values rather than guaranteed arrival deadlines. Actual parcel delivery progress may be affected by courier operational backlogs, customs inspection and clearance processes, extreme weather events, global logistical bottlenecks and holiday arrangements in destination regions.

3. Shipment Confirmation and Tracking Updates

After your furniture order completes warehouse packaging and official dispatch, you will receive an automatic shipment confirmation email carrying exclusive parcel tracking codes and logistics inquiry access.
Real-time tracking statuses and delivery update data will generally be activated and available for self-service monitoring within 24-48 hours after the logistics carrier completes parcel pickup and system data synchronization.

4. Shipping Address Accuracy Liability Clause

Customers are required to thoroughly verify the accuracy and completeness of recipient shipping information during checkout. Sanne Stolk assumes no legal liability for misdelivered, lost or returned parcels caused by wrong or incomplete address information provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne fully by the purchaser.

5. In-Transit Loss and Damage Handling Rules

If your small furniture parcel goes missing during international transit, please contact our customer service team within 7 days of the expected delivery date to launch a professional logistics investigation. For orders delivered with cracked, scratched or deformed furniture and damaged outer packaging due to transit extrusion and collision, please submit clear photographic evidence of all defects within 48 hours of receipt. Our team will conduct comprehensive verification and deliver efficient solutions promptly.

6. Furniture Maintenance and Liability Exemption

Every small furniture product is equipped with professional maintenance guidelines, covering scientific placement, cleaning, polishing and daily protection methods tailored to different materials. All furniture items must be maintained in strict accordance with official guidelines. Sanne Stolk disclaims all liability for product surface damage, structural deformation and functional failure caused by improper daily maintenance, unauthorized refitting or personal misuse.

7. International Shipping and Customs Provisions

Cross-border transportation of furniture goods may involve destination-specific import duties, customs taxes and clearance fees formulated by local administrative authorities. All such supplementary charges are the exclusive financial responsibility of customers and are not included in commodity prices or standard shipping costs.

8. Official Customer Service Contact Channels

For any inquiries or professional consultations regarding this Shipping Policy and your order logistics status, please connect with our dedicated after-sales team through the official information listed below:
Trade Name: Sanne Stolk
Phone Number: +31 6 33466203
Email: service@sannestolk.shop
Physical Address: 't Veld, 7603 EC Almelo, Netherlands